Version: 28/07/2025
Thank you for shopping at Biosupp.net. We value your trust and are committed to providing quality products. Due to the nature of our products and health and safety regulations, we have strict policies regarding returns and refunds.
All Sales Are Final
Please note that all purchases made on our website are considered final. For health, hygiene, and safety reasons, we are unable to accept returns or issue refunds for vitamins, supplements, or buds once they have been dispatched. This policy ensures that all customers receive products that are safe, uncontaminated, and compliant with health standards.
Exceptions – Damaged or Incorrect Orders
We only offer refunds or replacements under the following exceptional circumstances:
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You received the wrong item(s).
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The product(s) arrived damaged or unusable.
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Your order was lost in transit and cannot be tracked.
If your order falls under any of the above cases, you must notify us within 5 days of delivery by emailing us at info@biosupp.net with the following:
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Order number
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A clear description of the issue
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Photographic evidence of the damaged or incorrect product(s) and packaging
Once we review and approve your claim, we may offer a replacement, store credit, or refund, depending on the situation.
Non-Refundable Situations
Refunds or exchanges will not be granted for the following reasons:
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You changed your mind after the order was placed
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You are dissatisfied with the taste, effects, or expected results
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Delivery delays caused by courier services, customs, or incorrect address details provided by you
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Products opened, used, or tampered with
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Items returned without prior authorization
Order Cancellations
Once an order is placed, it cannot be cancelled if it has already been processed or shipped. Please ensure that your order details are accurate before submitting your purchase.
Contact Us
If you have questions about this Refund Policy or believe you are eligible for a refund under our exceptions, contact us at:
We strive to handle all inquiries with fairness and care, and we appreciate your understanding of the sensitive nature of the products we provide.
Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for any changes.