Version: 28/07/2025
This Privacy Policy outlines how …LTD (Company No. 000000) collects, uses, stores, and protects your personal data when you visit and interact with this website. As the data controller under EU Regulation 2016/679 (GDPR), the Company is responsible for determining the purposes and methods of processing your personal data. We are committed to processing your personal data in accordance with this Privacy Policy, applicable laws, and your legal rights.
Please review this Privacy Policy carefully. By accessing or using our website, you acknowledge and agree to the terms set out herein. If you do not agree with any part of this Policy, please do not use the website.
1. Data Collection and Usage
When you place an order or request the dispatch of goods, we will collect and process your personal data to fulfill your request. This includes sharing necessary information with transport providers and payment processors. This processing is done without requiring explicit consent, as it is essential for fulfilling the contract.
After the transaction is completed, your data will be stored only as long as required by law and will be deleted once statutory retention periods expire—unless you have given consent for further use.
2. Website Access and Technical Data
When you visit our website, certain data is automatically collected and stored for technical purposes, separate from any other personal data you may submit:
-
Date and time of access
-
Browser type and version
-
Operating system
-
IP address
This data is used for system security and optimization and is not linked to individual identities.
3. How We Collect Personal Data
We collect personal data through the following methods:
• Direct Input:
You provide information when placing an order or contacting us.
• Cookies:
We use cookies and similar technologies to collect information about your interactions with our website and communications. This helps us improve content and user experience. The data collected may be used in aggregate or may be individually identifiable.
• Payment Information:
To process orders, we collect necessary payment details, including your credit card number, expiration date, billing address, and CVV code.
• Log Files:
Our servers automatically record data such as IP address, browser type, pages visited, and interaction data (e.g., clicks and time spent). This information is used to analyze website usage and performance.
• Location Data:
If you access our website via a mobile device, we may collect geolocation data (e.g., GPS) to enhance website functionality.
4. How We Use Your Personal Data
We primarily use your data to:
-
Fulfill and manage product orders
-
Communicate about your order or related services
-
Inform you of promotions or new products
-
Improve website functionality and user experience
-
Comply with legal obligations
You may opt out of promotional communications at any time via the unsubscribe link or by contacting us.
We may disclose your personal data in response to legal requests (e.g., subpoenas) or when necessary to protect rights, safety, or enforce terms of service.
5. Use of Google Analytics
We use Google Analytics to analyze user behavior on our website. This service helps us understand referral sources, page popularity, and time spent on each page.
Google Analytics uses cookies to collect this data, including your IP address, location, and usage frequency. The data is processed by Google and may be stored on servers within the EU or shared with third parties.
By using our website, you consent to this processing as described in:
6. Your Data Protection Rights
Under the GDPR, you have the right to:
-
Access: Request confirmation of whether your personal data is being processed and access relevant information.
-
Rectification: Request correction of inaccurate data or completion of incomplete data.
-
Objection: Object to processing based on legitimate interests, unless we demonstrate compelling legal grounds.
-
Restriction: Request restriction of processing in certain cases (e.g., during dispute resolution or legal claims).
-
Erasure: Request deletion of data that is no longer necessary, unlawfully processed, or where consent has been withdrawn.
-
Withdraw Consent: Withdraw previously granted consent at any time without penalty.
-
Lodge a Complaint: File a complaint with the relevant data protection authority in your country.
7. Security of Your Personal Data
We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
We will never sell, share, or disclose your personal or payment information, except to:
-
Our acquiring bank
-
Visa/Mastercard networks
-
Legal authorities when required
8. Data Retention and Deletion
We retain your personal data only as long as necessary for the purposes outlined in this Policy. This includes:
-
Fulfilling orders
-
Meeting legal obligations
-
Resolving disputes
-
Conducting internal analytics
When your data is no longer needed, we will securely delete or anonymize it. You can request deletion of your data by:
-
Logging into your account and modifying or removing your details
-
Contacting us directly for assistance
In some cases, we may need to retain limited data to comply with legal or contractual obligations.
9. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page, with the “Last Updated” date revised accordingly. Significant changes will be communicated where appropriate.
We encourage you to review this Policy periodically to stay informed about how we manage your data.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
Email: info@biosupp.net
We will respond promptly and do our best to resolve your concerns.